Privacy Policy
Your privacy matters to us at Htivalto Ponedis
At Htivalto Ponedis, we understand that entrusting us with your personal information is a big deal. Whether you're planning an intimate gathering or a grand celebration in Barranquilla, we want you to feel completely comfortable about how we handle your data. This privacy policy explains everything in straightforward terms because legal jargon shouldn't be another thing you have to worry about when planning your event.
Information We Collect
When you work with us for mobile floral event services, we collect information that helps us create the perfect floral experience for your special day. We're transparent about what we gather and why we need it.
Personal Information We Collect:
- Your name, email address, and phone number for communication
- Event details including date, location, and guest count
- Floral preferences, color schemes, and design requirements
- Billing address and payment information for transactions
- Special requests or accessibility needs for your event
- Photos of your venue or inspiration images you share with us
We also automatically collect certain technical information when you visit our website. This includes your IP address, browser type, and pages you visit. Think of this as basic housekeeping data that helps us keep our website running smoothly and understand which services interest people most.
How We Use Your Information
Every piece of information you share serves a specific purpose in creating your ideal event experience. We don't collect data just to have it sitting around – everything has a reason.
Your contact information allows us to coordinate with you throughout the planning process. Event details help us prepare appropriate floral arrangements and ensure our mobile service arrives at the right place with everything needed. Payment information processes your transactions securely, and your design preferences guide our florists in creating arrangements that match your vision perfectly.
We also use your information to improve our services. When clients in Barranquilla consistently request certain flower types or color combinations, we can stock our mobile units accordingly. This means better service for everyone and more efficient operations.
Your Rights and Control
Under Colombian data protection laws and international privacy standards, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights without jumping through hoops.
Access Your Data
You can request a copy of all personal information we have about you. We'll provide this within 15 business days in a format that's easy to understand.
Correct Information
Notice an error in your contact details or event information? Let us know and we'll fix it immediately. Accurate information helps us serve you better.
Delete Your Data
You can ask us to delete your personal information, though we may need to keep some records for legal or business purposes as required by Colombian law.
Limit Processing
You can request that we stop using your information for certain purposes while still keeping it on file. We'll honor these restrictions.
Information Sharing and Disclosure
We don't sell your personal information to anyone. Period. However, there are specific situations where we share information with trusted partners to provide our mobile floral services effectively.
We work with local flower suppliers in Barranquilla and surrounding areas who may receive basic event details to fulfill special orders. Payment processors handle your financial information securely to complete transactions. If we need to deliver to venues or work with other event vendors, we'll share only the information necessary for coordination.
We may also disclose information if required by Colombian law, to protect our rights, or to ensure the safety of our team members and clients. These situations are rare, but we want you to know the possibilities.
Data Security Measures
We take security seriously because your information deserves protection. Our systems use encryption for sensitive data transmission, secure servers for information storage, and regular security updates to prevent unauthorized access. Our team receives ongoing training about data protection, and we limit access to your information to only those employees who need it for their work.
While we implement strong security measures, no system is completely impenetrable. We continuously monitor and improve our security practices to stay ahead of potential threats.
Data Retention and Storage
We keep your information only as long as necessary to provide services and meet legal requirements. Event details and communications are typically retained for three years after service completion, which helps us assist with any questions about past events and comply with Colombian business record requirements.
Payment information is handled according to financial industry standards, with credit card details purged shortly after transaction completion. Marketing communications and general inquiries are kept for two years unless you request earlier deletion.
Important: Some information may be retained longer if required by law or to resolve disputes. We'll always use the shortest retention period possible while meeting our legal obligations.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience. These small files help remember your preferences, keep you logged in, and show you relevant information about our floral services.
You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We use both essential cookies for basic site operation and optional cookies for analytics and user experience improvements.
International Data Transfers
Your information is primarily stored and processed in Colombia. If we ever need to transfer data internationally for technical or business reasons, we'll ensure appropriate safeguards are in place to protect your privacy according to Colombian data protection standards.
Changes to This Policy
We review and update this privacy policy annually or when our practices change significantly. When updates occur, we'll notify existing clients via email and post the revised policy on our website with a new effective date.
Major changes that substantially affect how we handle your information will include additional notice and, where required by law, your explicit consent.
Privacy Questions or Concerns?
We're here to help with any privacy-related questions or requests. Our team is committed to addressing your concerns promptly and thoroughly.
Barranquilla, Atlántico, Colombia
This policy reflects our commitment to protecting your privacy while providing exceptional mobile floral event services throughout the Barranquilla area. We believe transparency builds trust, and trust creates beautiful partnerships for your most important celebrations.